Service Manager – South Gloucestershire

The role

DHI is an award-winning charity looking for an experienced and passionate Service Manager to lead our adult drug and alcohol treatment service in South Gloucestershire.

In this key leadership role, you'll oversee service delivery, manage a high-performing team, and work closely with partners and commissioners to continuously develop the service to support people affected by substance use. You'll ensure services are person-centred, recovery-focused, safe and effective, with significant involvement from peers and service users. You will have oversight and ensure integration with our clinical partner.

We’re looking for someone who:

• Has experience / ability to oversee and lead both clinical and non-clinical staff / services
• Has excellent understanding of harm reduction, recovery and substance use interventions
• Can drive performance and manage risk
• Is confident working with complex client needs
• Brings resilience, flexibility, and a solution-focused mindset

A Driving licence with access to a vehicle and the willingness to use it for work travel is essential.

Desirable: Management qualification, experience in change management or service development.

Our Values

If you share DHI’s values of flexibility, stimulation, self- direction and zest for life, then we encourage you to apply.

What We Offer

• You’ll receive 26 days of paid annual leave, increasing by one additional day for each full year of service after your first year, up to a maximum of 31 days
• Company pension scheme (7% employer contribution to 3% employee)
• Employee Assistance Programme
• Charity Worker Discounts
• Cycle Scheme
• Mileage allowance of 45p per mile for work related travel (excluding to base location)
• Training and development opportunities
• Flexible working options considered
• Hybrid working available
• Signing on bonus payment of £1000
• Pay review after successful completion of a 6-month probation period

Next Steps

If you’d like to know more about the role contact Karen Proudlock: KProudlock@dhi-online.org.uk to arrange an informal discussion.

How to Apply

To apply for this role please provide a CV and covering letter and send to recruitment@dhibath.org.uk by midday 23 January 2026. Interviews expected week commencing 2 February 2026

All applicants are required to submit a covering letter that should address the following questions in no more than 500 words maximum.

1. State how you meet the requirements within the Person Specification
2. What do our core values mean to you in relation to this role?

We strongly encourage you to complete our Equality & Diversity monitoring form to help us achieve a diverse workforce. The form does not form part of the selection process. Please also tell us where you saw the post advertised.